Reference

Terms That Govern Your 8e88app Account

These terms set out what you agree to when you open and use an 8e88app account. Access and eligibility depend on your local law and the regions we currently serve — read this before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
8e88app Terms That Govern Your 8e88app Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms are backed by concrete account practices — here is how we handle the areas that matter most to you.

Account Security

Your account is protected with OTP verification on login. We never store your bKash or Nagad PIN — payment confirmation happens inside your wallet app, not on our side.

Data Retention

We keep account and transaction records for as long as required by applicable rules in eligible regions. You can request a summary of your data through our support email.

Wallet Disputes

If a bKash, Nagad, or Rocket transaction does not reflect in your account balance, raise it within 7 days. We cross-check against the payment reference you provide.

Terms Changes

We notify you by registered email before any material change to these terms. The updated version is always available on this page with a revision date at the top.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. Players in Dhaka and across Bangladesh can reach us any time a question comes up about account rules, wallet transactions, or eligibility.

Live Chat Open the chat widget inside your account dashboard to reach our support team directly about any terms or account query.
Email Support Send a detailed message to our support address for written responses on disputes, account closures, or policy clarifications.
Help Centre Our help centre covers common terms questions — account rules, wallet limits, and what to do if a transaction is flagged.

Common Questions About These Terms

Real questions about how these terms work in practice — answered directly.

These terms apply to anyone who opens an account on 8e88app. Eligibility depends on your local law and whether your region is currently supported. Access is not available everywhere.

If we close your account for a terms breach, any eligible wallet balance is returned through the original payment method — bKash, Nagad, or Rocket — where our policy and local rules allow it.

No. Each person may hold one account only. Operating multiple accounts under the same identity is a breach of these terms and may result in all associated accounts being suspended.

We send notice to your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Contact us through live chat or support email within 7 days of the transaction. Include the payment reference from your bKash, Nagad, or Rocket app so we can cross-check on our end.

Yes. Where any part of these terms conflicts with applicable law in Bangladesh or another eligible region, local law takes precedence for users in that jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.